4allhost and its subsidiaries (collectively "4allhost.com/4allhost.nl/4allhost.co.uk/4allhost.ca") have formulated this Acceptable Use Policy in order to encourage the responsible use of Netrouting's networks, systems, services, web sites and products (collectively "Netrouting's Network and Services") by our customers and other users ("Users"), and to enable us to provide our Users with secure, reliable and productive services..
2. Illegal Activities
You may not use any of 4allhost.com's services for illegal purposes. You agree to comply with any applicable local, provincial, federal and international laws, government rules or requirements. You agree you will not be entitled to a refund of any fees paid to 4allhost.com if, for any reason, 4allhost.com takes corrective action with respect to your improper or illegal use of its services.
3. Spam Policy
4allhost.com has a zero-tolerance spam policy. It is forbidden to send unsolicited mail from or to our servers under any circumstance. Penalties amounting to a minimum of 150.00$, plus taxes, can be charged for a first offence, and penalties double for repeat offenders.
4. Email Delivery
Shared web hosting or reseller accounts are not designed to be used to send out large quantities of emails simultaneously. There is a limit of 200 emails sent per hour, per account. Emails sent after the 200th in one hour will not be delivered. Mailing lists can have a maximum of 500 recipients. If you do send more than 25 emails at any given time, you must activate a "throttling" feature in your mailing application when sending, so that every delivery is delayed by a minimum of 10 seconds so as not to overcharge the server. You may not attempt to circumvent this limit by linking multiple hosting accounts together. If you would like to send larger quanitities of legitimate commercial emails, please inquire with our sales team about our commercial Email Marketing service.
You may not send emails with attachments greater than 10 MB from Shared hosting accounts. If you need to share larger files, you are encouraged to upload your files on your hosting account and email a hyperlink ("URL") to the file.
Shared web hosting accounts may not use their disk space for backup storage, or storage of any files not directly linked from their web sites. You may store a maximum of 1 backup of your web hosting account on the server at any given time. Please do not make backup copies of your backups. Accounts that store more than 5 GB of data (GB of total data, including emails, databases, regular files, statistics, and configuration files) risk no longer being backed up automatically. Manual backups will still be possible at any given time. To re-activate automatic backups, the Client must bring the total amount of data stored on his account to less than 5 GB of data and contact our support department. Files exceeding 1 GB will not be included in the regular backups.
6. Resource Usage
In order to guarantee reliable service, Shared Hosting Accounts may not use more resources than what would be required by a regular web site in the course of its regular activities. Accounts may not use more than 5% of the total 4allhost.com system resources for a period longer than 60 seconds. This includes CPU cycles, RAM usage, disk space, and bandwidth. Accounts found to be exceeding the allowed resource usage may be suspended without prior notice in order to prevent serious service degradation. 4allhost.com will attempt to notify the client whenever possible and work with them to resolve any resource usage problem. Often, these types of problems may be resolved by repairing a faulty script, disabling a resource-intensive application, or banning malicious IP addresses from your account. Clients consistently using excessive resources may be required to transfer their account on a separate dedicated or private server, where resource usage limits are not imposed.
4allhost.com server resources cannot be used for any other purpose than to serve data from your web sites. Under no circumstance can the server resources be resold, or used for data processing outside of the context of serving web pages or other web-accessible content to your site's visitors.
7. Disk Space Usage
In order to protect our clients from users consuming an excessive amount of resources, we have established the following rules concerning the use of disk space on Shared Hosting accounts:
- You may not use your web hosting space to store files that are not directly related to your web site, and that are not linked to directly from at least one section of your web site.
- You may not store more than 5,000 immediate files in any given folder (or directory), or more than 150,000 total files (inodes) in your hosting account.
- You may not sell or offer free disk storage on our servers to third parties, outside of the context of our Reseller services.
All processes invoked by the web server, cron, shell or other should not exceed the following limits:
- - Open more than 64 files simultaneously;
- - Create core dumps;
- - Be executed continuously as a background process;
- - Execute more than 5 threads or sub-processes simultaneously;
- - Execute more than 5 consecutive URL rewrite rules.
- - Database users are limited to 30 simultaneous connections.
- - Databases are limited to a maximum size of 1 GB each.
- - The total number of database requests should not exceed 5,000 per hour.
- - Remote database access is only allowed for administrative purposes. It is forbidden to use databases hosted on 4allhost.com servers in conjunction with scripts hosted elsewhere.
10. Allowed Software and Scripts
All software and scripts installed on your account must be free of vulnerabilities, viruses, and malware. Any software having vulnerabilities documented on the Internet is strictly forbidden on our servers. It is your responsibility to update all the installed software with the latest security patches in a timely manner. On Shared Web Hosting servers, 4allhost.com provides automatic installation tools that can also handle automatic software updates shortly after updates are released by the vendors. However, it is ultimately solely your responsibility to maintain up-to-date versions of your software on your account.
Popular web applications such as Wordpress, Drupal, Joomla, phpBB, along with their plug-ins, modules, and add-ons, are particularly vulnerable to exploits due to their popularity, so additional vigilance must be used to ensure the software is safe and up-to-date.
11. Unlawful Conduct or Improper Use
You agree not to use 4allhost.com systems for any purpose that is unlawful or prohibited by this AUP, and you agree to comply with any applicable local, provincial, federal and international laws, government rules or requirements.
4allhost.com reserves the right to terminate services, in its sole discretion, if you are using the services, in association with spam or morally objectionable activities including, but not limited to:
- 1. Activities designed to defame, embarrass, harm, abuse, threaten, slander or harass third parties;
Transmission, distribution or storage of any material in violation of any applicable law or regulation, including Warez and any pirated content or tools;
- 3. Transmission, distribution or storage of any material protected by copyright, trademark, trade secret or other intellectual property right without proper authorization, and material that is obscene, defamatory, an invasion of privacy or constitutes an illegal threat, or is otherwise illegal;
- 4. Misrepresenting or fraudulently representing products/services;
5. Impersonating the identity of a third party;
6. Illegal access to other computers or network (i.e. hacking) and distribution of Internet viruses or similar destructive activities;
Violating Canadian or American export control laws for software or technical information;
8. Facilitating, aiding, or encouraging any of the above activities, whether using 4allhost.com’s network or service by itself or via a third party’s network or service;
9. Interference with a third party’s use of 4allhost.com’s network or service, or ability to connect to the Internet or provide services to Internet users.
10. The following uses of our servers are strictly forbidden:
- Proxy servers;
- Auto-surf sites;
- IRC Servers.
12. Adult Content
Explicit or pornographic content is strictly forbidden from Shared Hosting Accounts.
13. Shell Access
Shell access is disabled by default on Shared Hosting Accounts.
You may not offer downloads of third-party software (i.e. software, games, or tools that were not directly created by you or for which you do not have an exclusive distribution agreement) from your hosting account. These are commonly referred to as "mirror" download sites. Instead, you are encouraged to link to the vendor's original download site.
15. Chat Software
Due to the resource-intensive nature of these programs, you may not install and use real-time chat software on Shared Hosting Accounts, unless this software was provided by us.
16. Cron Jobs
Cron jobs must not be scheduled more often than once every 10 minutes. Two or more separate Cron jobs may not be executed at the same time; a minimum of 5 minutes should separate two scheduled executions. You may not schedule a total of more than 5 cron jobs on any hosting account.
4allhost.com will, at its own discretion, determine what action will be taken in case of a violation of the AUP. 4allhost.com reserves the right to suspend or terminate any account found to be violating the AUP without notice and without refund of any pre-paid fees. Violation of this AUP could also subject you to criminal or civil liability.
18. Rights reserve
4allhost.com reserves the right to modify this AUP at any time without providing prior notice. You are responsible for all use of the 4allhost.com services by yourself, your employees, agents, contractors, invitees and customers, whether such use is with or without your consent.
19. Questions and Concerns
If you would like more information about 4allhost.com’s Acceptable Use Policy, please contact us via our helpdesk. We will deploy our best efforts to assist you.
Should any provision of these Terms and Conditions be contrary to law, void, enforceable or illegal for any reason, such provision shall be deemed severable from the Terms and Conditions and shall not affect the validity or the enforceability of the remaining provisions.
21. Applicable Law and Jurisdiction
This Agreement and its interpretation are subject to Canadian law applicable therein, without giving effect to any principles of conflicts of laws. The Parties must irrevocably submit all disputes arising out of this Agreement to the Canadian court in Charlottetown PE, including disputes regarding the Agreement’s interpretation and its effects.
4allhost reserves the right to modify this Acceptable Use Policy at any time in its sole and absolute discretion. Changes and modifications will be
effective when posted and any use of the 4allhost Network and Services after the posting of any changes will be considered acceptance of those changes